Updates on Coronavirus

 

GMAC’s Response to Coronavirus (COVID-19) - March 18, 2020 - A message from GMAC's leadership on our ongoing response to the evolving coronavirus situation, its impact on operations and resource information for business schools. 

Updated March 31, 2020

The health and safety of candidates and our staff are of the utmost importance to GMAC, and we are actively working with testing centers to respond to this very difficult situation. As a part of the global effort to contain the spread and mitigate impact of COVID-19 (coronavirus), GMATTM and  Executive Assessment testing has been suspended in many locations worldwide. For testing centers that remain open, enhanced health and safety measures are in place including enhanced cleaning procedures, hand sanitizer and wipes provided for candidates.  

As the situation develops, below you will find the most up-to-date information on testing center closures, enhanced testing center procedures, and health and safety guidance.  

Please contact your GMAC Customer Care team or Market Development Manager if you have any questions or concerns.

GMAC’s Annual Conference 2020 & COVID-19

Please read our statement on how we are planning for the Annual Conference, June 17-19, in light of the rapidly evolving COVID-19 situation. 

 

Interim GMAT™ Exam - Available Online Mid-April

We all recognize that this is challenging time with test center closures happening all around the world. And our biggest priority is ensuring we continue to fulfill our mission providing solutions for schools and candidates to discover and evaluate each other.  

Beginning in mid-April we will launch an online proctored alternative to the GMAT exam. The test will offer a comparable structure, time, and scoring as the exam delivered in the test centers. The Quant, Verbal and IR sections (no AWA section) will have the same number of items and the same time for completion. This will allow us to maintain the same score scale for both the Section Scores and Total Score.  

The check-in and security protocols will be modified to accommodate online delivery and remote proctors will be used to manage test integrity.

The alternative test will be available in impacted markets, outside of mainland China. GMAC is continuing to work with the Chinese government authorities to present appropriate, alternative solutions for test takers in mainland China. 

We look forward to helping candidates and schools with an alternative that upholds our high standards for validity and reliability for the world’s most widely used assessment for MBA and business master’s programs. 

 

Interim Online Executive Assessment – Registration at the End of April

Our goal is to open registration for an online proctored alternative to the Executive Assessment at the end of April. The test will be compatible with both Mac and PC, and will offer a comparable structure, time, and scoring as the exam delivered in the test centers. The check-in and security protocols will be modified to accommodate online delivery and remote proctors will be used to manage test integrity.

The alternative interim test will be available in impacted markets, outside of mainland China. GMAC is continuing to work with the Chinese government authorities to present appropriate, alternative solutions for test takers in mainland China.   

We look forward to helping candidates and schools with an alternative that upholds our high standards for validity and reliability..

Further details on the registration timing and process will be announced in the coming weeks 

 

Test Center Closures and Special Procedures

Testing is suspended in many testing centers worldwide. Please visit mba.com/find-a-seat to check the availability of the testing center near you. 

Americas

Argentina

Buenos Aires – ICANA – testing suspended until April 1 

Bahamas

Nassau – The College of The Bahamas – testing suspended until April 6 

Bolivia

La Paz – Centro de Capacitacion y Consultoria SRL COGNOS – testing suspended until April 13 

Brazil

Belo Horizonte – WGC Sistemas Ltda – testing suspended through March 31 

Brazilia – Casa Thomas Jefferson – testing suspended through April 7 

Curitiba – YouTalk Idiomas – testing suspended through April 1 

Porto Alegre – Escola Tecnica Cristo Redentor – testing suspended through March 30 

Rio de Janerio – Instituto de Formaçao Internet - Infnet – Appointments Available starting April 18 

Bulgaria

Sofia – IT Consulting & Education – testing suspended through March 31 

Canada

Testing is suspended in most test centers. Please visit mba.com/find-a-seat to check the availability of the testing center near you. 

Chile

Santiago – testing suspended through March 30 

Colombia

Bogata – Centro Colombo Americano – testing suspended through April 20 

Costa Rica

San Jose – New Horizons Computer Learning Center – testing suspended through March 24 

Dominican Republic

Santa Domingo – ITLA-Instituto Tecnologico de Las Americas – testing suspended through April 13 

El Salvador

San Salvador ‐ New Millennium S.A. de C.V. – testing suspended through April 27 

Equador

Quito – William Shakespeare School - Quito – testing suspended through April 14 

Guatemala

Guatemala – Universidad Galileo –  testing suspended through April 13 

Jamaica

Kingston – Mona School of Business –  testing suspended through April 1 

Honduras

Tegucigalpa – POPA - International Technology Group (ITG) –  testing suspended through April 13 

Mexico

Mexico City – Soluciones Integrales en Capacitacion –  testing suspended through March 30 

Guadalajara– UNISITE–  testing suspended through April 4 

Panama

Panama City – USMA – testing suspended through April 7 

Paraguay

Assuncion – Centro Cultural Paraguayo Americano– testing suspended through March 29 

Peru

Lima – testing suspended through March 30 

Trinidad and Tobago

San Fernando – St. George's Academy testing suspended through April 21 

United States

Testing is suspended in most test centers. Please visit mba.com/find-a-seat to check the availability of the testing center near you.

Uruguay

Montevideo – Centro de Capacitación Jacksonville - ZONAMERICA– testing suspended through April 14 

Venezuela

Caracas – testing suspended through March 31 

Europe

Austria

Vienna – OeAD International Testing Services – testing suspended through May 11 

Belgium

Mechelen – Global Knowledge – testing suspended through April 11 

Bulgaria

Sofia – testing suspended through March 31 

Croatia

Zagreb – IDE - Institute for the Development of Education – testing suspended through April 20 

Czech Republic

Prague – Gopas a.s. – testing suspended through April 1 

Denmark

testing suspended through March 30 

Finland

Espoo – Swan IT – testing suspended until further notice 

France

testing suspended until further notice 

Germany

testing suspended until further notice 

Greece

testing suspended until further notice 

Hungary

Budapest – Training360 Kft.–testing suspended until May 29 

Finland

Espoo – testing suspended through March 27 

Ireland

Dublin – New Horizons Ireland –  testing suspended through April 15 

Italy

Trento – Trento University –  testing suspended through April 3 

Rome – RTS Testing and Language Service SRL –  testing suspended through April 3 

Milan – SELEXI –  testing suspended through May 1 

Latvia

Riga – Riga Business School (RBS)–  testing suspended through April 15 

Lithuania

Vilnius – IT ProTraining–  testing suspended through April 20 

Macedonia

Skopje – IT ProTraining–  testing suspended through April 20 

Netherlands

Amsterdan – Compu'Train Amsterdam –testing suspended through June 1 

Nieuwegein –  Global Knowledge –testing suspended through April 20 

Utrecht –  Compu'Train –testing suspended through June 1 

Norway

Oslo – Glasspaper Learning AS – testing suspended through March 27 

Poland

Krakow – Compendium – testing suspended through March 27 

Warszawa – BBIA – testing suspended through April 14 

Portugal

Lisbon – Rumos – testing suspended through April 16 

Porto – CESAE Porto – testing suspended through April 10 

Romania

Bucharest – Computerland Romania – testing suspended through April 1 

Spain

Madrid – New Horizons Madrid – testing suspended through March 31 

Barcelona – Knowtech – testing suspended through April 14 

Switzerland

Laussane – ISEIG – testing suspended through May 1 

St Gallen – University of St Gallen – testing suspended through April 20 

Zurich – Helidux Academy – testing suspended through April 22 

Turkey

Ankara – TOBB – testing suspended through April 27 

Ankara – Yildirim Beyazit University– testing suspended through May 11 

Switzerland

Lausanne – testing suspended through April 30 

St Gallen – University of St Gallen – testing suspended through April 20 

Zurich – Helidux Academy – testing suspended through April 22 

United Kingdom

testing suspended through until further notice 

South & Central Asia

India

Test delivery is temporarily suspended for at least 3 weeks, pending further government guidance.

Kazakhstan

Nur Sultan – testing suspended through May 1 

Almaty – Kazakh British Study Centre M&K – testing suspended through April 16 

Almaty – High Tech for Human – testing suspended through April 15 

Russia

St Petersburg – Graduate School of Management (GSOM)– testing suspended through April 16

Asia Pacific & East Asia

Australia

Test delivery is temporarily suspended, pending further government guidance

Indonesia

Jakarta – PT. Executrain Nusantarajaya – testing suspended through April 4 

China

Mainland China – testing suspended through April 30 

Malaysia

testing suspended until further notice 

Mongolia

Ulan Bator – English Academy of MUST – testing suspended through May 1 

New Zealand

Auckland – Northland Polytechnic – testing suspended through April 23 

Auckland – The University of Auckland – testing suspended through April 24 

Wellington – Massey University – testing suspended through April 21 

Philippines

testing suspended until further notice 

Singapore

Our testing delivery partner Pearson VUE and building operators have instituted mandatory temperature checks and will begin reviewing travel history of test takers entering testing center facilities in Singapore. If candidates are found unwell, are exhibiting symptoms, or report having traveled to China within 14 days prior to their appointment, they will be asked to reschedule their appointment and will be offered a full refund. 

South Korea

Daegu Region – testing suspended through March 31 

Seoul – testing centers are open but restricted to a maximum of 15 candidates at a time 

Busan – Dong Sung Vocational Training School – testing suspended through March 21 

Thailand

Chaing Mai – testing suspended through April 30 

Vietnam

Hanoi City – IPMAC Information Technology Joint Stock Company– testing suspended until April 6 

Middle East & Africa

Bahrain

Manama – Capital Knowledge – testing suspended through March 29  

Afghanistan

Kabul – American University of Afghanistan – testing suspended through April 21 

Azerbaijan

Baku – Azerbaijan University of Languages – testing suspended through April 27 

Cote d'Ivoire

Abidjan – Piger Cote d'Ivorie – testing suspended through March 27 

Egypt

Cairo – The American University in Cairo – testing suspended through April 13 

Cairo – Global Knowledge – testing suspended through April 4 

Ghana

Accra – Linear Assessment Services Ltd – testing suspended until further notice 

Isreal

testing suspended until further notice 

Jordan

Amman – Specialized Technical Services – testing suspended through April 5 

Amman – Adoum Cultural Centre – testing suspended through April 1 

Kenya

Nairobi – UNISERV LTD–  testing suspended through March 26 

Kuwait

Kuwait City – New Horizons Computer Learning Center–  testing suspended through April 12

Lebanon

Beirut –New Horizons C.L.C–  testing suspended through April 15 

Nigeria

Lagos –UKEAS–  testing suspended through May 4 

Oman

Muscat – Gulf College – testing suspended through April 18 

Muscat – National Training Institute (AKA New Horizons) – testing suspended through April 18 

Pakistan

Islamabad – USEFP- Islamabad – testing suspended through April 17 

Karachi – testing suspended through April 15 

Lahore – Al- Khawarizmi Institute Of Computer Science – testing suspended through April 6 

Qatar

Doha – Qatar University – testing suspended through May 6 

Doha – Al-Attiya Computer & Technology – testing suspended through May 1 

Doha – Family Computer Center – testing suspended through April 1 

Saudi Arabia

Dammam – iCandle - Male Candidates – testing suspended through April 1

Dammam – iCandle - Femeale Candidates – testing suspended through April 1

Dammam – Al-Bassam Institute (Male Candidates) – testing suspended through March 28

Jeddah – University of Business and Technology(Male&Female) – testing suspended through July 31

Jeddah – Topaz Systems (Male) – testing suspended through April 18

Jeddah – Topaz Systems (Female) – testing suspended through April 18

Riyadh – Topaz Systems (Male) – testing suspended through April 18

Riyadh – Topaz Systems (Female) – testing suspended through April 18

State of Palestine

Bethlehem – Bethlehem University— testing suspended until further notice 

Gaza – AMIDEAST Gaza– testing suspended until further notice 

South Africa

Cape Town– CTU Training Solutions Cape Town— testing suspended through April 2 

Cape Town– International Business Training College— testing suspended through April 17 

Tanzania

Dar Es Salaam – CATS Tanzania Limited – testing suspended through March 23 

Tunisia

Tunis – Université Centrale – testing suspended through April 6 

UAE

Sarjah – testing suspended through April 5 

Dubai – The Exam Preparation & Testing House FZCO – testing suspended through April 4 

Dubai – New Horizons CLC - Dubai – testing suspended through April 4 

Abu Dhabi –Al Khawarizmi International College –  testing suspended through May 4 

Abu Dhabi –The UAE Academy – testing suspended through April 4 

Abu Dhabi –New Horizons CLC - Abu Dhabi – testing suspended through April 4 

Sharjah –American University of Sharjah – testing suspended through May 4 

Morocco

Rabat – AMIDEAST Morocco– testing suspended through April 6 

Zimbabwe

Harare – Adept Solutions–  testing suspended through May 1 

 

Answers to Common Questions 

How do I reschedule my GMATTM  appointment?

Effective immediately to assist you during the coronavirus (COVID-19) outbreak, we have temporarily waived all GMATTM exam reschedule fees. No matter your test center location, you can reschedule to another date and/or location (pending travel restrictions) at no charge to you.

5 Steps to reschedule your GMATTM appointment:

  1. Log into to your mba.com account, find your GMATTM exam appointment date and select the Reschedule option under Future GMATTMExams in the Status column.
  2. On the main Reschedule Your GMATTM Exam page, select your new date and time
  3. Confirm your new date and time on the page -  Confirm New Exam Appointment Details
  4. Your next page will read Pay for Your RescheduleNOTE: NO PAYMENT IS REQUIRED
    Scroll to the bottom right corner and click the yellow button “Complete Reschedule.”
  5. Your reschedule is now complete.  You will receive a confirmation email for your records.

My exam was scheduled at a test center that has been closed due to coronavirus, what should I do?

All GMAT and Executive Assessment exams scheduled at a test center that has been closed per the above table are either being rescheduled or cancelled. Registrants whose appointments are cancelled will be provided a full refund of their test fees and any appointment reschedule and cancellation fees. 

All impacted test takers will be notified via email about their test appointment rescheduling or cancellation. At this time, we request that you do not reschedule or cancel your appointment online.

Test takers can contact our regional Customer Service center for additional assistance with managing their appointment; all call center fees will be waived for affected test takers. 

I cancelled my GMAT™ exam score with the intent to retest again. With many test centers now closed, can I reinstate my canceled score without a fee?

Yes. As of March 25, 2020, we have temporarily waived GMAT™ exam score reinstatement fees. We recognize scheduling a GMAT™ appointment is challenging during this time and can potentially delay your ability to finalize your school application(s). To help you continue with your b-school goals, you can reinstate your cancelled GMAT exam score at no cost to you.

To reinstate your GMAT exam score:

  • Log in to your mba.com account - Select the "Reinstate Score" link located next to your most recently canceled score. You will not be charged a fee.
  • Your reinstated score will become active within 5-7 days (with a few exceptions). Your score will be automatically sent to programs you selected in the test center prior to your score cancellation.

Please note: Reinstated scores cannot be cancelled after activation.

When should I expect to receive my refund for my cancelled appointment?

If your appointment has been cancelled and you paid for your appointment using a credit card your exam fees will be automatically refunded. The refund will be processed within 3-5 days of receiving the cancellation confirmation email.

For test takers in China who paid via NEEA: If you paid using a bank transfer through NEEA, once you receive your cancellation confirmation email, please follow the instructions on requesting a refund from NEEA (#9). Please allow 4-6 weeks for refund processing through NEEA.

Can I schedule a new exam appointment or reschedule my exam appointment?

If your appointment has been cancelled, it will not automatically be rescheduled. You will need to schedule a new test-taking appointment. We are working closely with our testing partners to expand testing availability.

Please keep in mind that other cities and countries may be placing travel restrictions on those in affected areas. We recommend you check for any travel restrictions before scheduling a new appointment in a different city or country. 

Stay up to Date

There are several ways to stay up to date as this situation evolves: