Updates on Coronavirus

Testing Centers in Mainland China Closed Through March 31

Updated On February 14, 2020

UPDATE: Based on new guidance from the National Education Examinations Authority in China (NEEA), the below information is updated to reflect suspension of testing in Mainland China through March 31, 2020.

In the interest of the health and safety of our test takers, and per the directive from the National Education Examinations Authority of China (NEEA), GMAC has temporarily closed all test centers in Mainland China through March 31, 2020. 

All GMAT and Executive Assessment appointments through March 31 have been canceled for Mainland China and test takers will be refunded their fees in full. No new appointments are being accepted through the end of March.

Candidates can register for available appointments as of April 1 at test centers in Mainland China. Test centers and new registrations for the Special Administrative Regions of Hong Kong and Taiwan are open at this time.   

We are closely monitoring the situation and government announcements concerning the coronavirus and will continue to update this information accordingly. For additional information, please review the frequently asked questions below. For more information, please contact your Market Development Manager or GMAC customer care here.

Frequently Asked Questions 

Please continue to refer to this page for ongoing status updates. 

As of February 14, 2020

What is the status of the coronavirus outbreak in China? 

As of January 26, 2020, 30 (thirty) Provincial Governments in China announced a Level One Public Health Emergency Response, which calls for all around measures to contain the spread of the coronavirus at all public venues, including restricting travel and daily activities. As a result, test centers in Mainland China have been temporarily closed. 

On January 31, 2020, the World Health Organization (W.H.O.) declared the coronavirus outbreak a global health emergency, as the outbreak continues to spread outside of China. 

GMAC is closely working with the National Education Examinations Authority of China (NEEA) and our delivery partners Pearson VUE (PVUE) to comply with government directives and ensure the health and safety of our test takers and test center staff. 

What is the impact on GMAT and Executive Assessment testing?  

As of January 26, per the directive from NEEA, all GMAT and Executive Assessment (EA) testing delivered in Mainland China has been cancelled from January 27 through March 31. As a result, no GMAT or Executive Assessment tests will be delivered in Mainland China during this period. At this time, test centers are open in the Special Administrative Regions of Hong Kong and Taiwan. Per the guidance from NEEA, we will re-evaluate the situation in two weeks to determine the status of test center operations and exam delivery for the second half of March.

How have test takers been notified?

All impacted test takers are being notified via email about their test appointment cancellation and fee refund process. Test fees and any appointment reschedule and cancel fees will be refunded in full. 

We also encourage test takers to contact GMAC’s customer service for any additional assistance with managing their appointments. To ease this process, all appointment reschedule, cancellation, and call center fees will be waived during this time. 

Customer Service Center:

Email: gmatservice@neea.edu.cn

Phone: +86-10-82345675, Monday-Friday, 8:30 a.m. to 5 p.m. China Standard Time

Please Note: Email services are available Monday-Friday, 8:30 a.m. to 5 p.m. China Standard time. Response time for email sent outside of these times may be up to 48 hours. 

When will test takers be able to reschedule or schedule new appointments?

No new appointments are being accepted for Mainland China for the month of March. Limited availability appointment scheduling for the GMAT and Executive Assessment is now available for testing dates beginning April 1, 2020 in Mainland China. We are working closely with our testing partners to expand testing availability. 

Please keep in mind that this is a rapidly evolving situation and testing availability dates could be subject to change based on from NEEA guidance.

Are other testing programs impacted?

We recommend you visit the NEEA website for the most up to date information on other testing programs. 

Are testing operations impacted in any other country?

At this time, we have been informed of the following procedures in place for testing in Singapore: Based on guidance from the Singapore Government, our testing delivery partner Pearson VUE and the building operators have instituted mandatory temperature checks and will begin reviewing travel history of test takers entering testing center facilities in Singapore. If candidates are found unwell, are exhibiting symptoms, or report having traveled to China within 14 days prior to their appointment, they will be asked to reschedule their appointment and will be offered a full refund. You can learn more about the specific measures being taken for testing in Singapore here

How can schools and test takers stay up to date?

There are several ways to stay up to date as this situation evolves:

  • FAQs – We have two FAQ pages live for Schools and Test Takers  that we will keep up to date with changes.  
  • GMAC Market Development Account Manager – Schools can reach out to their account manager for additional information
  • Follow Us on Social Media
  • NEEA Updates 
  • Pearson VUE Updates – GMAC’s testing partner