Frequently Asked Questions about the Graduate Management Admission Search Service™ (GMASS™) Database.
If the answer to your question does not appear here, please don't hesitate to contact us.
What if my school requires I use a Purchase Order?
You will still be able to reference a PO number on your invoice and receipt. When you download either of these a pop up will appear with a text box where you can add up to 100 characters.
How can I pay for my GMASS search with a check?
Check payment details:
Graduate Management Admission Council
PO Box 34825
Alexandria, VA 22334-0825 USA
Federal Employer ID: 23-7084339
Attn: Accounts Receivable
How can I pay for my GMASS search with a wire transfer?
Wire transfer* payment details:
Bank of America
730 15th St. NW
Washington, DC 20005
Account number: 0000 1165 0494
Routing number: 026009593
Swift code: BOFAUS3N
*Please add US$15 fee for each wire transfer.
How do I add a new payment profile?
- Log in to gmac.com with your username and password.
- Click on the My Profile link, located in the upper right corner of the page.
- Click on the Payment Profiles link, located in the main section of the page.
Will my current payment information be saved in the GMASS™ system?
For your security, we do not store credit card information in our database, but you may create a payment profile that will recall this information from our secure processing vendors. When you submit a credit card number in the GMASS Workspace, your payment profile is created automatically. You may choose to store the payment profile for future use.
My credit card has expired and I need to update my payment profile?
- Go to www.gmac.com/editprofile.
- Enter your email address and password, and click [Submit].
- Click the Invoices tab.
- In the list of invoices, click Invoice# in the Invoice column.
- In the Fee items section, click the [Edit] button next to the Payment Date.
- Enter your credit card information.
- Click [Save].
If I am a GMAT-using school why was my GMASS subscription inactivated?
Effective July 1, 2019, GMAC has updated our GMASS policy and now will limit GMASS subscriptions to schools who have received at least 10 GMAT score reports either as an annual average over the past 36 months or over the past 12 months as determined by school code – whichever is greater.
The candidate database is comprised of candidates who come to mba.com and express an interest in graduate management education (GME) and taking the GMAT exam, with the expectation that their information will be provided to schools who actively engage with GMAC and utilize the GMAT exam as part of their admissions process.
If a school’s status changes and they start receiving the required 10 GMAT scores their GMASS subscription will be reactivated at the beginning of the next quarter.
What if I am a GMAT-using school and my school currently receives more than 10 GMAT scores or more but, suddenly falls below the 10 GMAT scores in a 12-month period, will my account be inactivated?
If you are a school who has been receiving at least 10 GMAT score reports as an annual average over the past 36 months, your school will still be eligible to use the GMASS database. But if your school receives less than 10 GMAT scores within this period, your school will be no longer have access to the GMASS database.
What are steps I can take to become eligible to use GMASS?
Start accepting the GMAT exam as part of your admissions process for one or more of your programs. Here is a link to more information about how you can leverage the GMAT exam to reach and recruit prospective candidates.
How long may I use a GMASS contact?
GMASS data may be used for up to 12 months from the date of purchase.
My account has been suspended, how can I access my invoice to make a payment?
You can download your invoice by logging into your gmac.com account clicking on Profile, then click on the invoices tab.
How much do GMASS names cost?
GMASS names cost US$0.90 per name. Previously purchased names with updated profiles cost US$0.50 per name.
Please note: Effective July 1, 2019 - GMASS names will cost US$1.00 per name and previously purchased names with updated profiles will be available for free.
Why does the same name always appear in each search I download?
I am working with a marketing organization, can I give them access to our GMASS account to run searches on our behalf?
May I survey candidates?
Yes, as long as the survey is school-sponsored and the research study is related to graduate management education
How can I get more help?
If you have questions, please contact the GMASS operations team at firstname.lastname@example.org or call us at +1 (703) 668-9606.