Overview
Job turnover is a major concern for organizations. The cost for recruiting new hires in the United States averages $6,000 (Leibowitz, Scholossberg, & Shore, 1991), and, for new MBA hires, the worldwide average is $12,073 (Schoenfeld, 2005). These recruiting costs alone make it in the best interest of the organization to reduce turnover, but when the monetary and nonmonetary costs of training, start-up time, and integration into the organization’s operations and culture are also considered, the importance of reducing job turnover becomes even more apparent.