Job Opening
Graduate Online Enrollment Coach
University of Tennessee - Knoxville
Haslam College of Business
Graduate Online Enrollment Coach
Enrollment Coach Manager
Admissions
Conduct proactive outreach with prospective students to gauge eligibility, interest and fit for Vols Online programs, build and manage active pipeline of leads, communicate with prospective students via call and text campaigns, emails and virtual appointments and utilize CRM tools to track interactions and the progress of all assigned leads.
Develop, execute and implement recruitment outreach plan for all stages of the enrollment funnel, considering individual student needs and preferences
Serve as primary point of contact for assigned prospective students from first inquiry through the enrollment confirmation. Provide swift responses to inquiries, maintain professional written and verbal communication, and engage in strategic outreach at each stage of a student’s progression through the enrollment funnel.
Advise prospective students on best program fit using a consultative approach combined with thorough knowledge of all online degree requirements, admissions policies, and procedures for new and existing programs.
Determine any real or perceived barriers to entry for prospective students and provide appropriate solutions
Use resources and critical thinking skills to problem solve, quickly make decisions, and provide the most accurate information and direction to prospective students, at the time and through the contact method they prefer.
Ensure adherence to all university, college policies, student privacy/confidentiality and FERPA law.
Recruitment:
Serve as liaison to an assigned academic and/or administrative unit to facilitate integrated recruitment and admission functions and resolve issues of competing priorities.
Initiates, develops, and maintains relationships with constituents within assigned academic or administrative unit to ensure that Digital Learning at UT possesses an awareness of needs and provides optimal service in fulfilling those needs.
Monitors progress toward recruitment, admission, or yield targets for assigned academic programs or populations, and proposes action or adjustments as needed.
Assist in the development, editing and distribution of recruitment materials including student communications, programmatic advisement resources, guides, etc.
Participate in recruitment activities including information sessions, webinars, and other events
Engage with student success and academic advising staff to ensure smooth student hand-off after enrollment confirmation
Required Qualifications
Education: Bachelors degree
Experience: At least one year of experience, which may be attributed to a combination of related paid employment, related student employment, relevant internships, and, in some cases, relevant experiential learning with appropriate documentation.
Preferred Qualifications
Education: Master’s degree in related field
Experience: Prefer 2+ years of related experience in undergraduate or graduate recruitment, sales, or student success related career field in a higher education setting.
MR 08