Job Opening

Director, Student Program and Services Office

Vanderbilt University
Owen Graduate School of Management
Student Program Office
Director, Student Program and Services Office
Associate Dean, MBA Program Operations
Location: United States
Student Services
The Director, Student Program Office is responsible for assisting in the effective delivery of an exceptional experience for approximately 600 full-time graduate students across multiple degree programs: MBA, EMBA, MS Finance (MSF), Master of Accounting (MAcc), Master of Marketing (MMark), Executive MBA (EMBA), Master of Management Health Care (MMHC). This position has oversight for 3 main areas: Academic Programs; Academic Advising; Student Life.

The Director sets strategic direction for the department, establishes performance goals, holds team members accountable and facilitates professional development of staff members. This position will serve as the key liaison to Vanderbilt University committees and departments related to academic programs and student life.
A successful Director will have the ability to assess issues quickly (e.g. student state of mind, changes to curriculum planning or class scheduling), be caring and empathetic, exercise judgment and creativity, synthesize information and problem-solve, have the “tough conversations”, employ foresight and integrity, and respond effectively to dynamic situations. Must be able to cultivate community and inclusive excellence intentionally, in order to engender an environment that is welcoming, respectful, and conducive to learning.

The Owen Graduate School of Management (OGSM) is a professional school at Vanderbilt University, located in Nashville, Tennessee. Our size and focus allows us to interact with students, faculty, alumni and recruiters as individuals so that we can better understand and help each achieve their goals. This is how we build our culture – one that is collaborative. We are intensely and proudly competitive with the best. But we also shape leaders who understand that collaboration is essential in today’s connected economy. We develop businesspeople who can lead and manage change, drawing not only on what they learn here about business but also what they learn about themselves. The Student Programs Office is a forward-facing office which advocates for the student to shepherd them through the Vanderbilt Business experience. This team of customer-service dedicated professionals works to ensure that the student experience is the most engaging and rewarding. The three main areas of the Student Programs Office, Academic Programs, Academic Advising and Student Life, are intentionally organized and set up to support our students so that their academic experience is complemented with a rigorous and robust MBA academic curriculum, sound and professional academic advising, and impactful engagement in student organizations and activities.

Duties and Responsibilities

Academic Programs Details:
• Work alongside the faculty and university academic committees to provide strategic direction for maintaining and executing the academic policies and infrastructure that support the school’s teaching mission.
• Develop schedule of courses for each module and manage revisions as needed to accommodate emerging issues
• Assure that courses are accurate in the University’ course offering system
• Communicate with adjunct and visiting faculty regarding course schedules
• Plan the schedule for short course offerings
• Oversee the preparation of the exam schedule for each module
• Coordinate scheduling of classes for the undergraduate Business Minor (UGBM) taught by Owen and liaise with the UGBM program director, as needed
• Maintain course policy documentation
• Facilitate the yearly update and publication of the Student Handbook and Course Catalogue
• Oversight of student awards and honors, merit scholarships for rising 2nd year students
• Commencement: Verify eligibility for degrees, concentrations and specializations. Oversee the planning and execution of Owen’s commencement and all associated events.

Academic Advising Details:
• Practice regular communication with students regarding curriculum planning, degree progress, and academic difficulties (if any).
• Lead the counseling and advising of students regarding course work and program requirements.
• Serves as the general liaison with other university offices (e.g., University Registrar, ISSS, and Student Access Services).
• Accommodations for Students with Disabilities: Work closely with students and Student Access Services to arrange reasonable course and classroom accommodations ensuring ADA compliance.
• Participate in a leadership role in program initiatives including orientation, graduation, academic registration and academic planning.
• Oversee the exemption process of incoming students and enrollment management updates that need to be made.
• Oversee the planning and execution of student registration, including the add/drop period.
• Evaluate student records to ensure completion of graduation requirements.
• Track progress to ensure students maintain required GPA and report academic difficulty at the end of each module and provide academic counseling and support as needed.
• Ensure accommodations for students with disabilities.
• Review and clear all advisees for Graduation.
• Assist with the creation of student handbook, admitted student materials and intranet content.
• Serve as the administrative representative for the Honor Council.
• Help onboard new Honor Council members.
• Prepare the annual Honor Council Report for the Office of Academic Integrity and Accountability
• Serve as an ex officio member of the Student Achievement Committee and the Faculty Curriculum Committee.
• Accommodations for Students with Disabilities: Work closely with students and Student Access Services to arrange reasonable course and classroom accommodations ensuring ADA compliance.

Student Life Details:
• Provide oversight and leadership of all student activities outside of the academic experience.
• Manage a staff member who advises all student organizations and student leaders (25+), coordinating new student organizations’ development, policies, and approval processes.
• Serves as key liaison for students in crisis or in need of counseling to appropriate University services.
• Serves as the lead advisor for all disability support services and serves as the liaison between students and faculty on matters of disability support.
• Orientation: Oversee the strategy and execution of Orientation Program that welcomes incoming MBA students to the program.
• Student Professional Clubs and Affinity Clubs: Ensure that the strategy and execution of these supporting clubs enhance the student experience. Support MBA student organizations and clubs in event planning and execution, election of new officers, and training of new student leaders. Advises and oversees the finances/budgets for all student organizations.
• Case Competitions:
• International Summer Business Program (ISBP): Oversee the objectives, design and execution of the program for incoming international students new to study in the US.
• Exchange Students: Oversee selection, onboarding, and exiting exchange students.
• International Student Travel: Direct students to the appropriate resources that support and oversee course-related student ravel to international venues, including Exchange Programs available for Owen students.
• Student Wellness: Help students in duress to locate the appropriate campus resources. Serve as a resource to faculty who identify students who may need assistance. Serve as primary liaison for Owen with Vanderbilt’s Center for Student Wellbeing
• Key Liaison to Vanderbilt committees and departments related to academic programs and student life: Represent Owen on relevant university committees (e.g., Associate Deans of Graduate and Professional Schools, Calendar Committee, Sexual Assault Prevention Committee, University Registrars, Emergency Preparedness, etc.)
• Budgetary/Fiscal Responsibility: Oversee operating budget, student travel budget, and ISBP budget. Oversee other student requests for funding.
This position does have supervisory responsibility over a team of professionals in the Student Programs Office; this position reports administratively and functionally to the Associate Dean, MBA Program Operations.
• Bachelor’s Degree required.
• Master’s degree in higher education or related field of study strongly preferred.
• 5 years of experience in a student services and/or higher education environment, which may be substituted with experience in a comparable MBA program is required.
• Experience in a graduate MBA/MS university setting is required.
• Can connect with the students, listen to their ideas and needs, be able to synthesize all the opinions and strategically and creatively come up with viable solutions. Must be the voice for the student population.
• Leadership and presence are key skills both in front of faculty, students and staff.
• Must be a team builder and truly invested in the Student Programs Office team both as a team and as individuals.
• Must be a multi-tasker, extremely organized, and can work in a high-pressured environment, with strong interpersonal and problem-solving skills. Must be a self-starter who is dedicated to enhancing the student experience.
Job Open/Close Dates: (maximum posting period is three months) Oct 3, 2019
Jan 3, 2020
*How To Apply Information:
Vanderbilt University is an equal opportunity, affirmative action employer. Women, minorities, people with disabilities and protected veterans are encouraged to apply.