Are Students Customers?

Tuesday | November 20 | 2012 | 7:30 pm - 9:00 PM
Auditorium, National University of Singapore

Business schools face hard questions in the debate over whether students must be viewed as customers. Should your school cater to every student whim and request? How should you respond to a student who is dissatisfied with a teaching experience?  What should the outcome be when a student behaves badly in front of a recruiter, effectively destroying a relationship that took years to build? This session features a pan-Asian panel of professionals who will explore such questions and offer best practices and sensible ideas to help you to better understand, manage, and deliver on student expectations. 

Takamasa Fujioka
Executive Director, MBA Program, Sasin School of Business, Chulalongkorn University

Debashis Sanyal
Dean, School of Business Management, Narsee Monjee Institute of Management Studies University

Sachin Tipnis
Executive Director, MBA Program, Faculty of Business and Economics, University of Hong Kong

Stephanie Villemagne
MBA Director, INSEAD Singapore