The Executive Assessment Policies and Procedures covers a wide range of important information about the Executive Assessment.

The Executive Assessment is owned by the Graduate Management Admission Council (GMAC) and provides a specialized and relevant evaluation for candidates interested in applying for Executive MBA programs. This short assessment was specially designed in partnership with leading business schools from around the world and provides candidates and schools with insights into their level of readiness for Executive MBA programs. We develop and deliver the assessment with the help of our services providers: Pearson VUE and ACT.


I.  Overview

The Executive Assessment measures business skills and program readiness through higher-order reasoning, such as reading comprehension, critical thinking, analysis, and problem-solving. Candidates will use basic English-language and math to demonstrate their ability to reason in three (3) 30-minute sections:

  • Integrated Reasoning (12 questions)
  • Verbal (14 questions)
  • Quantitative (14 questions)   
The Executive Assessment does not include scheduled breaks. If you take an unscheduled break at any time, the assessment timer will not be stopped. If you are taking any break, you MUST receive permission from the test administrator prior to accessing personal items that have been stored (with the exception of comfort aids, medication, and food, which you may access without permission). Personal items that cannot be accessed during any break include (but are not limited to) mobile phones, music devices, test notes, and study guides. You are not allowed to leave the building during a break.

Should you need breaks as a result of a disability-related need, please follow the disability accommodations process as outlined in Our Commitment to Candidates with Disabilities.

A calculator will be available for use during the Integrated Reasoning section only. Calculators are not allowed during the Quantitative section. Instead, note boards and markers will be provided to work out calculations during the Quantitative section. You may not remove the note boards from the testing room or begin writing on your note board until your test has been started.

To ensure a high level of security throughout the assessment experience, you will be monitored at all times. Both audio and video will be recorded.

At the test center, you will be provided with a copy of the Professional & Regulatory Candidate Rules Agreement (also shown below). You will be asked to digitally sign an acknowledgement that you have read, understand, and agree to the Professional & Regulatory Candidate Rules Agreement. If you refuse to sign the acknowledgement, you will not be permitted to commence the Executive Assessment and your assessment fee will not be refunded.

At your testing workstation, before your Executive Assessment can commence, the General Terms and Non-Disclosure Agreement will be displayed (as shown below). You will need to confirm your agreement by clicking the “I agree” button. If you click the “I disagree” button, you may not proceed to take the assessment, you must leave the testing center, and your assessment fee will not be refunded.

The General Terms and Non-Disclosure Agreement includes a statement that you have read, understood, and agree to be bound by the following documents:

Please review these agreements, rules, policies, and procedures prior to arriving at the test center.

II.  Your Results

When you have completed the assessment, you will receive a printed copy of your assessment results at the test center. Within one week after taking the Executive Assessment, your assessment results will be available to the recipients you selected. See Section V, Step 2 regarding program selection.


III.  General Terms and Non-Disclosure Agreement

You will be prompted to agree to the following General Terms and Non-Disclosure Agreement at your testing workstation prior to commencing the assessment. In order to test, you must agree to comply with and be bound by this Agreement.

I certify that I am the person whose name and address appear on the application check-in screen and that I am at least 18 years old. I also certify that I am taking the Executive Assessment only for a valid educational, employment, or legal purpose.

I have read, understand and agree to be bound by the following terms and conditions made available to me at the time I registered for the Executive Assessment:

  • The General Terms and Non-Disclosure Agreement (this section of this document);
  • The Professional & Regulatory Candidate Rules Agreement (shown to me when I checked-in with the test administrator); and
  • The Executive Assessment Policies and Procedures (this entire document).

I acknowledge that the terms and conditions include provisions that address:

  • Assessment fees, retake and other assessment policies, and results cancellations for irregularities and inappropriate examinee conduct;
  • Ownership of the Executive Assessment and all assessment-related records by the Graduate Management Admission Council (GMAC);
  • GMAC Privacy Statement including GMAC privacy policies describing the collection, processing, use, and transmission of my personal information (including test responses, the digital photograph, signature, and audio and video recording collected at the test center), and describing the disclosure of such data to GMAC USA, its service providers, any recipient I select to receive my results, and others as necessary to prevent fraud or other unlawful activity or as required by law; and my rights with regard to my personal information; and
  • The exclusive remedies available to me in the event of an error in the administration of the assessment.

I understand that the Executive Assessment is a confidential and secure assessment, protected by civil and criminal laws of the United States and elsewhere. 

I certify that I have not knowingly accessed “live” Executive Assessment questions or answers that might appear on my assessment and will not discuss the content of the assessment with anyone.

I will not record, copy, or disclose any assessment question or answer, in whole or in part, in any form or by any means before, during, or after I take the Executive Assessment (orally, in writing, on any internet “chat room,” via SMS/text, or otherwise).

I understand and agree that if I provide false information or if I violate any of the Executive Assessment rules or procedures, or any other applicable terms or conditions: 

  • The test administrator may immediately dismiss me from the assessment session;
  • My results may be canceled, without a refund, and a school receiving my results may be informed of the reason for the cancellation;
  • I may be banned from retaking the Executive Assessment; and
  • I may be subject to other consequences, as GMAC or Pearson VUE deems appropriate.

Candidate Statement: By agreeing below, I agree to these General Terms and Non-Disclosure Agreement and consent to the collection, processing, use, and transmission of my personal information (including assessment responses, digital photograph, signature, and audio and video recording collected at the test center) to GMAC USA, Pearson VUE USA, their service providers, any organization I select to receive my results, and others as necessary to prevent fraud or other unlawful activity or as required by law. I understand that the recipients of my personal information may be outside of the country in which I am testing and may not provide the same level of data protection that my home country provides.

[  ] Agree
[  ] Disagree


IV.  Test Center: Professional and Regulatory Candidate Rules Agreement

You will be presented with the following Professional & Regulatory Candidate Rules Agreement at the test center prior to taking the assessment. In order to test, you must agree to comply with and be bound by the rules set forth in this Agreement.

Professional & Regulatory Candidate Rules

Please review the following test rules agreement. Contact the TA if you have any questions. The term TA will be used in this document to mean test administrator, invigilator, and proctor.

  1. No personal items, including but not limited to, mobile phones, hand-held computers/personal digital assistants (PDAs) or other electronic devices, pagers, watches, wallets, purses, firearms or other weapons, hats (and other non-religious head coverings), bags, coats, jackets, eyeglass cases, books, and/or notes, pens or pencils are allowed in the testing room. You must store all personal items in a secure area (a locker) as indicated by the TA or return them to your vehicle. If you refuse to store your personal items, you will be unable to test, and you will lose your test fee.

    All electronic devices must be turned off before storing them in a locker. You will be asked to empty your pockets for the purpose of allowing the TA to verify that nothing is in them. If you have hair that covers your ears, you may be asked to show them for the purpose of allowing the TA to verify that no Bluetooth devices are present. The TA may also ask you to roll up your sleeves to verify that you have no writings on your arms. Before you enter the testing room, you will be asked to pat yourself down (for example: arms, legs, waistline) to show there is nothing hidden on your body. The test center is not responsible for lost, stolen, or misplaced personal items. Studying IS NOT allowed in the test center. Visitors, children, spouses, family, or friends ARE NOT allowed in the test center.

  2. Before you enter the testing room, the TA may collect your digital photograph, digital signature, and/or your palm vein image for the purposes of verifying your identity and protecting the security and integrity of the test. You understand that if there are discrepancies during the check-in process, you may be prohibited from entering the testing room, you may not be allowed to reschedule your test appointment, and you may forfeit your test application fee.

    The identification requirements used during the check-in process are defined by the test sponsor, and the TA has no flexibility to add, delete, or alter this process. Upon entering and being seated in the testing room, the TA will provide you with those materials authorized by the test program sponsor for your use during the test to make notes or calculations on, and you will be provided any other material as specified by the test program sponsor. You may not remove any of these materials from the testing room or begin writing on your noteboard until your test has been started. If you need new or additional materials during the test, you must raise your hand. You must return all items and materials to the TA immediately following the test.

  3. The TA will log you into your assigned workstation. You will verify that you are taking the intended test that you registered to take. Unless otherwise instructed, you must remain in your assigned seat until escorted out of the testing room by a TA.

  4. Once you have entered the testing room, you may not communicate with other candidates. Any disruptive, threatening, or fraudulent behaviour in the testing room may be grounds for terminating your test, invaliding your test results, or result in disqualifying you from taking the test at a future date.

  5. You understand that eating, drinking, chewing gum, smoking, and/or making noise that creates a disturbance for other candidates is prohibited during the test.

  6. To ensure a high level of security throughout the testing experience, you will be monitored at all times. Both audio and video may be recorded.

  7. Break policies are established by the test program sponsor. Some tests may include scheduled breaks, and if so allowed, instructions will appear on the computer screen at the appropriate time; it is important to note that whether or not the test time stops depends on the test program sponsor’s policy. If you take an unscheduled break at any other time or if you take a break during a test in which the test program sponsor has not scheduled a break, the test time will not stop. The TA will set your workstation to the break mode, and you must take your ID with you when you leave the room. The TA will check your ID before escorting you back to your seat and will then resume your test.

  8. If you are taking any break, you MUST receive permission from the TA PRIOR to accessing personal items that have been stored (with the exception of comfort aids, medication, and food, which you may access without permission). Unless specifically permitted by the test program sponsor, personal items that cannot be accessed during any break include but are not limited to mobile phones, test notes, and study guides.

  9. You must leave the testing room for all breaks. If you want to leave the test center building during any breaks, verify with the TA whether your test program sponsor permits you to leave the building.

  10. You must follow all of the appropriate check-in and check-out processes as defined by your test program sponsor. This may include the need to show identification and/or have your palm vein pattern captured when leaving and re-entering the testing room. Before re-entering, you will be asked to pat yourself down again (arms, legs, waistline) to show there is nothing hidden on your body. Unless otherwise instructed, the TA will escort you to your assigned workstation and resume the test for you so that you may continue with your test.

  11. If you experience any problems or distractions or if you have other questions or concerns, you must raise your hand, and the TA will assist you. The TA cannot answer questions related to test content. If you have concerns about a test question or image, make a note of the item (question) number, if available, in order for the item to be reviewed.

  12. A Non-Disclosure Agreement or other security statement may be presented to you before the test begins. If so presented, you must read, acknowledge, and agree to the terms and conditions of such document, within the specified time limit, if applicable, in order to begin your test. Should you not agree, you will not be permitted to proceed with taking the test and you may forfeit your test fee. If you select “DECLINE,” your test session will immediately end.

  13. After you finish the test, you may be asked to complete an optional onscreen evaluation.

  14. Unless otherwise instructed, after you have completed the test you must raise your hand, and the TA will come to your workstation and verify that your test session has ended properly. Depending on the type of test taken, the test program sponsor may display your test score on the computer screen after you have completed the test; or you may be provided with a printed score report; or you may be provided with a confirmation notice indicating that you have completed the test program sponsor’s test. If printed information is to be provided to you, you must present your ID again to the TA and along with returning any and all materials supplied to you prior to the beginning of your test. You must not leave any materials at your testing workstation after you have completed your test.

  15. You may not remove copies of test questions or test answers from the testing center, and you may not share or discuss with anyone all or any of the test questions or test answers you saw or viewed during the taking of the test. If you do not abide by these rules, if you tamper with the computer or if you are suspected of cheating, appropriate action will be taken, including the possibility of the test program sponsor taking action against you.
Your Privacy: Your test results will be encrypted and transmitted to Pearson VUE and the test sponsor. The test center does not retain any information other than when and where your test was taken. The Pearson VUE Privacy and Cookies Policy provides additional information, which you can obtain by visiting the Pearson VUE website at www.pearsonvue.com or by contacting the Pearson VUE call center.

Candidate Statement: By providing a digital signature, I give Pearson VUE my explicit consent to retain and transmit my personal data and test responses to Pearson VUE located in the U.S. and to the test sponsor (either of which may be outside of the country in which I am testing). I understand the information provided above and agree to follow these rules in addition to any other program rules I may have agreed to during my registration for this test. If I do not follow the rules or I am suspected of cheating or tampering with the computer, this will be reported to Pearson VUE and the test sponsor, and I acknowledge and understand that my test may be invalidated, and the sponsor may take other action such as decertifying me, and I will not be refunded my test fee.


V.  Scheduling and Cancellation Policies and Procedures

We want this process to be easy for you. Follow these five steps to register for and schedule your Executive Assessment.

Step 1:  Understand the Scheduling Policy:
The minimum requirements for scheduling the assessment:
  • You must be at least 18 years old. 
  • You may take the assessment no more than two times.
  • You must sit for the assessment before you register to retake the assessment.

Visit our listing of global test centers to find test centers near you and determine availability. Include “DoD” and “Military” sites only if you have a US Military ID that allows you to enter the military site.

If you are applying for test accommodations for a disability, you must follow special procedures, which you will find in Our Commitment to Candidates with Disabilities page.

Step 2:  Create a GMAC Account and Select Your Desired Program(s):
Create a GMAC account, you will then receive an authorization to schedule an appointment to take the Executive Assessment.  

Make sure you have entered your first and last name, date of birth, country of citizenship, and gender EXACTLY as they appear on the identification you will present at the test center.

Select the program(s) that you wish to receive your assessment results. You may remove or add selected programs until your assessment commences. After you complete the assessment, you can add programs to receive your results, but you cannot de-select a program. If you register to re-take the assessment, you may select or de-select programs with respect to the results of the re-taken assessment, at any time prior to the commencement of that assessment. Your program selection for a re-taken assessment will not affect the recipients of your results from your previous assessment. 

If you select a program at an institution that has more than one program accepting Executive Assessment results, then all participating programs in that institution will have access to your results.

Step 3:  Schedule and Pay for Your Assessment
After creating a GMAC account, if you are authorized to take the Executive Assessment, Pearson VUE (our assessment vendor) will send you an email with the subject line “Schedule Your Executive Assessment Appointment” and an email including your initial log-in credentials. Click on the link in the e-mail and log-in to the scheduling site to schedule and pay for your assessment.

You will also have the opportunity to request a testing accommodation by following the link provided in the “Schedule Your Executive Assessment Appointment” email. If you are applying for accommodations for a disability, you must follow special procedures, which you will find in Our Commitment to Candidates with Disabilities page. You must be approved for any accommodations before you schedule your assessment, and you must follow any special registration instructions you receive.  If approved, you will receive an accommodations approval response with instructions on how to schedule your accommodated assessment.

You will be required to accept the Executive Assessment Policies and Procedures prior to scheduling your assessment.

The fee for the Executive Assessment is US$350 (plus any applicable taxes).

You are responsible for the payment of any applicable taxes.

Acceptable forms of payment are the following credit and debit cards*:

  • American Express
  • JCB
  • MasterCard
  • Visa

*In India some banks will not allow debit cards to be used on the internet unless the merchant participates in Verified by Visa or MasterCard Secure Code. This requires that the customer enter a pin number. We do not participate in this program. Please contact your bank for assistance. Some banks may be willing to issue their customers a special onetime use card or lift the pin restriction so you can use it on our website.

  • Charges on your credit card statement will most likely appear as: “GMAC Assessments.”
  • If your credit or debit card is declined, your appointment will be automatically cancelled. 
  • You are responsible for scheduling another assessment appointment with a valid payment.
  • If you use a stolen or fraudulent credit or debit card, your registration will be cancelled, any of your previous results may be cancelled, and GMAC may notify both schools and law enforcement authorities.
  • If you wrongfully challenge or dispute the fee with your credit card company, you may be banned from taking further exams.

Step 4:  Review Your Confirmation Email:
Ensure that your first and last name listed on the confirmation email EXACTLY matches the form of identification you will present at the test center.

Confirm that the Executive Assessment date and location are correct.

If your test center name includes “DoD” or “Military,” make sure you have proper identification. If you will not have proper identification by your assessment date, reschedule your assessment immediately.

Step 5:  Review Your Profile:  
72 hours prior to your appointment day, view your profile by signing in to make sure your first and last name, date of birth, and country of citizenship on your identification EXACTLY match the information you provided when you registered.


VI.  Rescheduling and Cancellations

Cancellations, refunds, and rescheduling fees will apply, depending on when you request the change and applicable laws.

Rescheduling: You may reschedule your appointment up to 24 hours before your scheduled appointment time. You can reschedule your assessment on the Pearson VUE Executive Assessment page or by phone by calling PVUE Customer Care. The number for your region is available on the Contact Us page on the Pearson VUE Executive Assessment page; however, you will be charged an additional service fee of US$10 if you reschedule by phone
 

Appointments cannot be rescheduled within 24 hours prior to your scheduled appointment. If you are scheduled with accommodations, refer back to your approval letter for the number to call.

Cancelling and No-Show

Cancellations
  • Partial Refund: You may cancel your assessment at least 24 hours prior to your scheduled appointment, and you will be refunded $250 ($100 of the assessment fee is non-refundable). You can cancel your assessment by visiting the Pearson VUE Executive Assessment website or by phone by calling PVUE Customer Care, please select the number for your region. However, you will be charged an additional service fee of US$10 if you reschedule by phone. 
  • No Refund: Within 24 hours of your scheduled appointment time, the assessment cannot be cancelled and your assessment fee becomes non-refundable.
  • Cancellations for Accommodations Appointments: If you are scheduled with accommodations, refer back to your approval letter for cancellations.
No-Show
  • Failure to appear for the assessment, or arriving more than 15 minutes after your appointment, will be considered a “no-show,” and you will forfeit your assessment fee.
Retaking the Executive Assessment
  • If you would like to retake the Executive Assessment, please return to your account on the Pearson VUE Executive Assessment website to schedule and pay for your retake.

VII.  Test Center Check-in Procedure

  1. Arrive Early. Arrive at least 30 minutes prior to your scheduled appointment time. If you arrive more than 15 minutes after your appointment time, you will be refused admission and your fees will not be refunded.

  2. Check-In. Present identification in compliance with the following Identification (ID) Requirements. Your ID must:
    • Be current (not expired)
    • Be valid
    • Be issued from the government of your country of citizenship**
    • Be the originally issued ID (no photocopies)
    • Exactly match the first and last name, full birth date, and country of citizenship you used when you scheduled your assessment 
    • Contain a recent, recognizable photo of you and your signature (including embedded)

Acceptable forms of ID:

Testing Within Your Country of Citizenship* 

Testing Outside Your Country of Citizenship*  

  • International Travel Passport

  • Driver's License

  • Military ID (including spouse & dependent)

  • Identification card (national/sate/province
    issued)

  • Government-issued Local Language ID
    (not in Roman Characters)

  • International Travel
    Passport

  • Permanent Resident Card**
    (only allowed if you residency is in
    Australia, Canada, France, Morocco,
    New Zealand, Switzerland, United Kingdom,
    or United States)

Additional Allowances and Restrictions:

  • Expired forms of ID are not acceptable, unless accompanied by valid renewal papers. Renewal papers do not make an expired International Travel Passport valid.
  • Military Center: Candidates testing at a military center MUST present their military ID.
  • Required to present a passport (regardless of Country of Citizenship) if you are testing within:
    • Bangladesh
    • Ghana
    • Hong Kong
    • India
    • Japan
    • Nepal
    • Nigeria
    • Pakistan
    • Singapore
    • South Korea
  • China: A passport or Chinese National ID Card is acceptable.
  • Canada: Health cards are NOT acceptable.
  • Cuba: If the ID you are presenting is from Cuba, you must present a government issued document showing primary residence in a non-sanctioned country.
  • European Union: Candidates testing within the EU zone, may also provide a valid, unexpired EU card.
  • Schengen Zone: Candidates testing within the Schengen zone, may provide one of the ID types listed in the Testing inside your country of citizenship section above.
  • Candidate exceptions to the ID policy must be pre-approved by the Pearson VUE customer service center at least three business days before the scheduled exam appointment.

View the most up-to-date ID requirements on our partner website hosted by Pearson VUE.

If you have any questions about the ID you are required to bring with you to the test center for admittance for your exam, please contact Pearson VUE customer service.

The test center staff may take a photograph of your government-issued ID.

3. Review the Rules. Review the Professional & Regulatory Candidate Rules Agreement (included earlier in these Policies and Procedures). Policy violations may result in cancelled results, notification to schools, forfeiture of assessment fees, and/or bans on future testing. 


4. Verify Your Identity and Agree to the Rules. You will:
  • Provide your digital signature stating you understand and agree to the Professional & Regulatory Candidate Rules Agreement
  • Sit for a photograph

VIII. 

GMAC's Privacy Statement

At GMAC, we are committed to protecting your privacy. Our Privacy Statement outlines the personal information we collect from you, how we use it, how we protect it, and the choices you have for providing your information to us. This statement applies to all personal information that we collect from you as described in more detail in the Privacy Statement. 

We want you to know:

  • Personal Information we collect and how we use it
  • What laws are applicable
  • Where to view and get the full GMAC Privacy Statement

The Executive Assessment Policies and Procedures include GMAC’s Privacy Statement, found at gmac.com/privacy. You are required to agree to the full GMAC Privacy Statement found on gmac.com/privacy when you register for the assessment, and again at your testing workstation prior to commencing the assessment. Please review the entire Privacy Statement before you register to take the assessment.

Ultimately, all data we receive are sent to the US and subject to US law. All US legal proceedings involving our privacy policies must be filed in a court of suitable jurisdiction in the Commonwealth of Virginia. Depending on the schools you select or other products and services you request, your data may leave the US and will be subject to the recipients’ local privacy laws, which may be different than those in your home country.


IX. Assessment Ownership and Test Security

GMAC owns the Executive Assessment questions, answers, and all assessment-related records, including those created during the performance of the assessment. You must not record, copy, photograph, or otherwise attempt to duplicate in any way whatsoever any questions or answers that are on the Executive Assessment.

After the assessment, you must not share, publish, or otherwise disclose any assessment question or answer, in whole or in part, in any form or by any means (orally, in writing, on any internet “chat room,” via SMS/text, or otherwise).


X. Policy Violations

Policy violations may result in cancelled results, notification to schools, forfeiture of assessment fees, and/or bans on future testing. Some examples of policy violations are described below. This list is not exhaustive.

Examples of Policy Violations

  • Accessing or using a mobile phone or music device after you check in, in the testing room, or during a break
  • Accessing study guides after you check-in
  • Storing items anywhere other than in your locker
  • Taking any unauthorized item into the testing room; prohibited items include a watch, calculator, coat, bag, book, food, and drink
  • Disturbing others
  • Falsifying assessment results
  • Taking the assessment for someone other than yourself
  • Sharing assessment content
  • Providing fraudulent payment or cancelling payments

XI. Beware of Cancelled Results

We can report your results ONLY if you follow all the assessment policies and procedures.

GMAC and Pearson VUE reserve the right to take all action that they deem appropriate if an individual fails to comply with the assessment policies and procedures or the test administrator’s directions. 

Note that in some instances, we may cancel your results, and notify a school of the cancellation, even if we cannot confirm your direct involvement in the violation. This includes any incident or pattern that causes us to question the validity of your results, such as:

  • Possible exposure (purposeful or accidental) you may have had to assessment content
  • Unusual answer patterns
  • Unusual score changes
  • Inconsistent performance on different parts of the assessment 
We also reserve the right to cancel or withhold any assessment results when, in our judgment, there is a good faith basis to question the validity of a score for any reason. On or after test day, we may withhold or cancel your results, even without prior notice.

When results are cancelled by GMAC due to irregular events that affect the administration of an assessment, you may be offered the option either to retest at no additional fee or to receive a refund of your exam fee (unless GMAC determines you have caused or been involved in the conduct that resulted in the corrective action). If a retest is offered and you select that option, you must retake the entire assessment in order to produce a valid result. These are the exclusive remedies available to test takers whose results are canceled for test administration issues. You will have 15 days from date of notification to schedule a free retest or request a refund, if either is offered. The free retest can initially be schedule out as far as 6 months. If you decide to reschedule the assessment for a different date or for further out, you will be responsible for paying the full assessment fee.

Limitation of Liability: In no event will Pearson VUE nor the Graduate Management Admission Council be held responsible for travel expenses, lost wages on the day of the assessment, or any other expenses incurred beyond the cost of the assessment.

Fair testing is as important to us as it is to you. If you notice anyone violating assessment rules or suspect someone of cheating, you should report it. Report your concerns to the test center administrator on assessment day or contact GMAC Customer Service after you leave the center. We will treat your report confidentially, and your name will not be revealed to the person(s) you are reporting.


XII. Report Inappropriate Behavior

Fair testing is as important to us as it is to you. If you notice anyone violating assessment rules or suspect someone of cheating, you should report it. Report your concerns to the test center administrator on assessment day or contact GMAC Customer Service after you leave the center. We will treat your report confidentially, and your name will not be revealed to the person(s) you are reporting.


XIII. Submit a Concern About Your Experience

If you experienced a disruption on assessment day and believe it affected your performance, report the incident by email, fax, or mail to GMAC Customer Service within 30 days of your assessment date. Include “Attention: Executive Assessment Complaints” in your communication. We will research your concern as quickly as possible and provide you with a response.

The following are actions we may take at our discretion. They are the only available remedies:

  1. If we confirm a problem with your registration, your testing experience, or within the assessment you received, we will make reasonable efforts to correct the problem.
  2. If we cannot correct the error, you may reschedule your assessment at no additional cost or request a refund.

XIV. Appeal a Decision We Have Made

If you believe we should review a decision we made about your assessment, you may appeal to the Executive Assessment Program within 30 days from the date of our decision. Under certain circumstances, we may shorten or extend the 30 days.

IMPORTANT: Results are cancelled if there is a good-faith reason to question their validity. Your appeal must provide information that resolves these issues.

Please send your appeal in writing by email, mail, or fax to GMAC Customer Service.  

By Email:
GMAC Customer Service: customercare@gmac.com

By Phone:
Toll-Free: +1 (866) 739-0238 (toll-free within the US and Canada only)
Phone: +1 (703) 668-9604
Fax: +1 (703) 668-6901

By Mail:
Graduate Management Admission Council
P.O. Box 2969
Reston, VA 20195 
USA