Online Policies and Procedures

The Executive Assessment Online (the “EA Online”) is owned by the Graduate Management Admission Council (“GMAC”) and provides a specialized and relevant evaluation for candidates interested in applying for Executive and working professional MBA programs. This short assessment was specially designed in partnership with leading business schools from around the world and provides candidates and schools with insights into their level of readiness for business school. We deliver the EA Online through our test delivery provider, Pearson VUE and their OnVUE system.

I. Overview

The EA Online measures core business skills and program readiness through higher-order reasoning, such as reading comprehension, critical thinking, analysis, and problem-solving. Candidates will use basic English-language and math to demonstrate their ability to reason in three (3) 30-minute sections:

  • Integrated Reasoning (12 questions)
  • Verbal Reasoning (14 questions)
  • Quantitative Reasoning (14 questions)

The EA Online does not include scheduled breaks. If you take an unscheduled break at any time, the assessment timer will not be stopped and your session may be terminated by the proctor, resulting in termination of your score results. 

GMAC is committed to providing equal access to our assessments to the extent possible. Some accommodations, including extended testing time, will be provided.  To request disability related accommodations ,please follow the disability accommodations process as outlined in Our Commitment to Candidates with Disabilities 

You may use a calculator during the Integrated Reasoning section only. Calculators are not allowed during the Quantitative Reasoning section. Instead, you may use the built-in whiteboard, or use a self-provided physical whiteboard to take notes and work our formulas.
To ensure a high level of security throughout the assessment experience, you will be monitored at all times. Both audio and video will be recorded.

Before the assessment starts, the General Terms and Non-Disclosure Agreement will be displayed (as shown below). You will need to confirm your agreement by clicking the “I agree” button. If you click the “I disagree” button and not agree to continue, you may not proceed to take the assessment and your assessment fee will not be refunded.

The General Terms and Non-Disclosure Agreement includes a statement that you have read, understand, and agree to be bound by the following documents

  • General Terms and Non-Disclosure Agreement (below);
  • Pearson VUE’s rules relating to the Executive Assessment Online located on its OnVUE website;

Testing Within Your Location of Citizenship*

Testing Outside Your Location of Citizenship*

  • International Travel Passport
  • Driver's License
  • Military ID (including spouse & dependent)
  • Identification card (nation/state/province issued)
  • Government-issued Local Language ID (not in Roman Characters)
  • International Travel Passport
  • Permanent Resident Card** 

(only allowed if your residency is in 
Australia, Canada, France, Morocco, New Zealand, Switzerland, United Kingdom, or United States)

  • United States issued Driver’s Licenseor State identification card
  • Executive Assessment Online Policies and Procedures (this entire document); which includes GMAC’s Privacy Statement

Please review these agreements, rules, policies, and procedures prior to commencing your exam.

II. Your Results

Your results should be available through your EA My Account Dashboard within  seven (7) business days after you have completed the assessment.    Selected Program recipients should also receive your results within seven (7) business days of your appointment. If you add programs after receiving your results, the selected programs will receive your results within 24 hours.

III. General Terms and Non-Disclosure Agreement

You will be prompted to agree to the following General Terms and Non-Disclosure Agreement at check-in, prior to commencing the assessment. In order to test, you must agree to comply with and be bound by this Agreement.

I certify that I am the person whose name appear on the application check-in screen and that I am at least 18 years old. I also certify that I am taking the Executive Assessment Online only for a valid educational, employment, or legal purpose.

I have read, understand, and agree to be bound by the following terms and conditions made available to me at the time I registered for the Executive Assessment Online:

  • The General Terms and Non-Disclosure Agreement (this section of this document);
  • OnVUE Testing Proctor Rules;
  • The Executive Assessment Online Policies and Procedures (this entire document); and
  • The GMAC Privacy Statement.

I acknowledge that the terms and conditions include provisions that address:

  • Assessment fees, retake and other assessment policies, and results cancellations for irregularities and inappropriate examinee conduct;
  • Ownership of the Executive Assessment and all assessment-related records by the Graduate Management Admission Council (“GMAC”);
  • The GMAC Privacy Statement, including GMAC privacy policies describing: the collection, processing, use, and transmission of my personal information (including test responses, the digital photographs, signature, and audio and video recording collected); the disclosure of such data to GMAC, its service providers, any recipient I select to receive my results, and others as necessary to prevent fraud or other unlawful activity or as required by law; and my rights with regard to my personal information; and
  • The exclusive remedies available to me in the event of an error in the administration of the assessment.

I understand that the Executive Assessment Online is a confidential and secure assessment, protected by civil and criminal laws of the United States and elsewhere.

I certify that I have not knowingly accessed “live” Executive Assessment Online questions or answers that might appear on my assessment and will not discuss the content of the assessment with anyone.

I will not record, copy, or disclose any assessment question or answer, in whole or in part, in any form or by any means before, during, or after I take the Executive Assessment Online (orally, in writing, on any internet “chat room,” via SMS/text, or otherwise).

I understand and agree that if I provide false information or if I violate any of the Executive Assessment Online rules or procedures, or any other applicable terms or conditions:

The test administrator/proctor may immediately discontinue my assessment session;

  • My results may be canceled, without a refund, and a school receiving my results may be informed of the reason for the cancellation
  • I may be banned from retaking the Executive Assessment Online and the Executive Assessment, and any other exam offered by GMAC; and
  • I may be subject to other consequences, as GMAC and Pearson VUE deem appropriate.

Candidate Statement: By agreeing below, I agree to these General Terms and Non-Disclosure Agreement and consent to the collection, processing, use, and transmission of my personal information (including assessment responses, digital photographs, signature, and audio and video recording collected) to GMAC, Pearson VUE, their service providers, any organization I select to receive my results, and others as necessary to prevent fraud or other unlawful activity or as required by law. I understand that if I do not agree to these conditions, I will not be permitted to take the exam, and I will forfeit my test fee.

I understand that the recipients of my personal information may be outside of the country in which I am testing, and such countries may not provide the same level of data protection that my home country provides.

[ ] Agree
[ ] Disagree

V. Scheduling and Cancellation Policies and Procedures

We want this process to be easy for you. Follow these five steps to register for and schedule your Executive Assessment Online.

Step 1: Understand the Scheduling Policy:
The minimum requirements for scheduling the assessment:

  • You must be at least 18 years old.
  • You may take the Executive Assessment Online two times. Please note that Executive Assessment Online attempts are counted independently of the Executive Assessement attempts completed at a physical Test Center.
  • You must wait a minimum of 16 days between each Executive Assessment Online appointment.

GMAC is committed to providing equal access to our assessments to the extent possible. Some accommodations, including extended testing time, will be provided.

If you are applying for test accommodations for a disability, you must follow the procedures outlined on Our Commitment to Candidates with Disabilities page.

Step 2: Create a GMAC Account and Select Your Desired Program(s):
Create an Executive Assessment account, after which you will be authorized to schedule an appointment to take the Executive Assessment Online.

Make sure you have entered your first and last name, date of birth, country of citizenship, and gender EXACTLY as they appear on the identification you will present on your test date.

Select the program(s) that you wish to receive your assessment results – or you can wait till after you receive your results. You may remove or add selected programs until your assessment commences. After you complete the assessment, you can add programs to receive your results, but you cannot de-select a program. 

Step 3: Schedule and Pay for Your Assessment:
After creating your account and selecting the Online testing option, you will be directed to schedule an appointment date and time. Upon selecting your appointment date and time, you will be able to make payment for the registration.  
If you need to request a testing accommodation, you can do so by following the steps found on our accommodations page.

You will be required to accept the Executive Assessment Online Policies and Procedures prior to scheduling your assessment.

The fee for the Executive Assessment Online is US$350 (plus any applicable taxes).

You are responsible for the payment of any applicable taxes.

Acceptable forms of payment are the following credit and debit cards*:

American Express

  • JCB
  • MasterCard
  • Visa

*In India some banks will not allow debit cards to be used on the internet unless the merchant participates in Verified by Visa or MasterCard Secure Code. This requires that the customer enter a pin number. We do not participate in this program. Please contact your bank for assistance. Some banks may be willing to issue their customers a special onetime use card or lift the pin restriction so you can use it on our website.

  • Charges on your credit card statement will appear as: “GMAC Assessments.”
  • If your credit or debit card is declined, your appointment will be automatically cancelled, and you are responsible for scheduling another assessment appointment with a valid payment.
  • If you use a stolen or fraudulent credit or debit card, your registration will be cancelled, any of your previous results may be cancelled, and GMAC may notify both schools and law enforcement authorities.
  • If you wrongfully challenge or dispute the fee with your credit card company, you may be banned from taking further exams

Step 4: Review Your Confirmation Email:

Ensure that your first and last name listed on the confirmation email EXACTLY match the form of identification you will present at the time of check-in. If your information needs to be updated, refer to the FAQs for steps. 

Confirm that the Executive Assessment Online appointment date and time are correct.

Step 5: Review Your Profile: 
72 hours prior to your appointment day, view your profileby signing in to make sure your first and last name, date of birth, and country of citizenship on your identification EXACTLY match the information you provided when you registered.

VI. Rescheduling and Cancellations

Cancellations, refunds, and rescheduling fees apply, depending on when you request the change and applicable laws.

Rescheduling

  • You may reschedule your appointment without fees up to  your appointment time. To reschedule, visit the My Appointments page of your Executive Assessment dashboard or by calling the Pearson VUE Customer Service. If you elect to reschedule by phone via -, you will be charged an additional service fee of US$10
  • Appointments can be rescheduled up to your scheduled appointment. 
  • If you have accommodations with your scheduled appointment, refer to your approval letter for the appropriate number to call.

Cancelling

  • Partial Refund: You can cancel your appointment up to 24 hours before your scheduled appointment time by visiting the My Appointments page of your Executive Assessment dashboard or by calling the Pearson Vue Customer Service line. You will be refunded US$250 for cancelled appointments (US$100 of the assessment fee is non-refundable). If you elect to cancel by phone, you will be charged an additional service fee of US$10.
  • No Refund: Within 24 hours of your scheduled appointment time, the assessment cannot be cancelled, and your assessment fee becomes non-refundable.
  • If you are scheduled with accommodations, refer back to your approval letter for cancellations.

Failure to Appear

  • You will forfeit your assessment fee if you fail to appear for the check-in of the appointment.

Retaking the Executive Assessment Online

  • Candidates are permitted to take the Executive Assessment Online up to two times, independent of any attempts completed at a physical test center. The Executive Assessment Online allows you to have up to two appointments scheduled at a time, however, you must wait at least 16 days between Executive Assessment Online attempts.
  • Retakes for technical issues are handled on a case-by-case basis.

VII.  Online Testing Check-in Procedure 

  1. Perform System Check: You will be required to pass a system check at the beginning of the check-in process. To be prepared for this, we recommend performing a pre-check of your system, accessible at https://home.pearsonvue.com/gmac/onvue. You will not be eligible for a refund if you schedule an exam and are unable to complete it because of technical issues caused by your computer.

Check-In. Present identification in compliance with the following Identification (ID) Requirements. Your ID must:

  • Be current (not expired*)
  • Be valid
  • Be issued from the government of your location of citizenship**
  • Be the originally issued ID (no photocopies)
  • Exactly match the first and last name, full birth date, and location of citizenship you used when you scheduled your assessment
  • Contain a recent, recognizable photo of you and your signature (including embedded)

Acceptable forms of ID:

Testing Within Your Location of Citizenship*

Testing Outside Your Location of Citizenship*

  • International Travel Passport
  • Driver's License
  • Military ID (including spouse & dependent)
  • Identification card (nation/state/province issued)
  • Government-issued Local Language ID (not in Roman Characters)
  • International Travel Passport
  • Permanent Resident Card** (only allowed if your residency is in Australia, Canada, France, Morocco, New Zealand, Switzerland, United Kingdom, or United States)United States issued Driver’s License or State identification card

 

Additional Allowances and Restrictions:

  • *Temporary exception: IDs with an expiration date between January 01, 2020 and the date of the exam will be accepted. 
  • Canada: Health cards are NOT acceptable.
  • Cuba: If the ID you are presenting is from Cuba, you must present a government issued document showing primary residence in a non-sanctioned country.
  • European Union: Candidates testing within the EU zone may also provide a valid, unexpired EU card.
  • Schengen Zone: Candidates testing within the Schengen zone may provide one of the ID types listed in the Testing within Your Country of Citizenship section above.
  • Candidate exceptions to the ID policy must be pre-approved by the Pearson VUE customer service center at least three business days before the scheduled exam appointment.
  1. Verify Your Identity. 

You will:

  • Provide a photo of yourself and your ID
  • Provide photos of your clean testing area
  • Provide your digital acknowledgment stating your understanding and agree to the Test Taker Rules and Agreement
  • Allow live stream and recording through your webcam during the exam
  1. Begin Your Assessment

You will:

  • Comply with all applicable policies and procedures, as well as all directions from your proctor, while you are testing.
  • Agree to the Non-Disclosure Agreement and General Terms of Use.

VIII.GMAC's Privacy Statement

At GMAC, we are committed to protecting your privacy. Our Privacy Statement outlines the personal information we collect from you, how we use it, how we protect it, and the choices you have for providing your information to us. This statement applies to all personal information that we collect from you as described in more detail in the Privacy Statement.

We want you to know:

  • Personal Information we collect and how we use it
  • What laws are applicable
  • Where to view and get the full GMAC Privacy Statement

The Executive Assessment Online Policies and Procedures include GMAC’s Privacy Statement, found at gmac.com/privacy. You are required to agree to the full GMAC Privacy Statement found on gmac.com/privacy when you register for the assessment, and again at your testing workstation prior to commencing the assessment. Please review the entire Privacy Statement before you register to take the assessment.

Ultimately, all data we receive are sent to the US and subject to US law. All US legal proceedings involving our privacy policies must be filed in a court of suitable jurisdiction in the Commonwealth of Virginia. Depending on the schools you select or other products and services you request, your data may leave the US and will be subject to the recipients’ local privacy laws, which may be different than those in your home country.

IX. Assessment Ownership and Test Security

GMAC owns the Executive Assessment and the EA Online questions, answers, and all assessment-related records, including those created during the performance of the assessment. You must not record, copy, photograph, or otherwise attempt to duplicate in any way whatsoever any questions or answers that are on the Executive Assessment/EA Online.

After the assessment, you must not share, publish, or otherwise disclose any assessment question or answer, in whole or in part, in any form or by any means (orally, in writing, on any internet “chat room,” via SMS/text, or otherwise).

X. Policy Violations

Policy violations may result in cancelled results, notification to schools, forfeiture of assessment fees, and/or bans on future testing. Some examples of policy violations are described below. This list is not exhaustive.

Examples of Policy Violations

  • Accessing or using a mobile phone or music device after you check-in, unless required by a test administrator
  • Accessing study guides after you check-in
  • Having unauthorized items in the testing space
  • Accessing any unauthorized item in the testing space; prohibited items include a watch, calculator, coat, bag, book, notes, food, and drink
  • Having someone enter the testing space while the assessment is underway
  • Falsifying assessment results
  • Taking the assessment for someone other than yourself sharing assessment content
  • Providing fraudulent payment or cancelling payments

XI. Beware of Cancelled Results

We can report your results ONLY if you comply with all the assessment policies and procedures.

GMAC and Pearson VUE reserve the right to take all action that they deem appropriate if an individual fails to comply with the assessment policies and procedures or the test administrator’s directions.

Note that in some instances, we may cancel your results and notify a school of the cancellation, even if we cannot confirm your direct involvement in the violation. This includes any incident or pattern that causes us to question the validity of your results, such as:

Possible unauthorized exposure (purposeful or accidental) you may have had to assessment content

  • Unusual answer patterns
  • Unusual score changes
  • Inconsistent performance on different parts of the assessment

We also reserve the right to cancel or withhold any assessment results when, in our judgment, there is a good faith basis to question the validity of a score for any reason. On or after test day, we may withhold or cancel your results, even without prior notice.

When results are cancelled by GMAC due to irregular events that affect the administration of an assessment, you may be offered the option either to retest at no additional fee or to receive a refund of your exam fee (unless GMAC determines you have caused or been involved in the conduct that resulted in the corrective action). If a retest is offered and you select that option, you must retake the entire assessment in order to produce a valid result. These are the exclusive remedies available to test takers whose results are canceled for test administration issues. You will have 15 days from the date of notification to schedule a free retest or request a refund, if either is offered. 

Limitation of Liability: In no event will any of Pearson VUEor the Graduate Management Admission Council be held responsible for lost wages on the day of the assessment or any other expenses incurred beyond the cost of the assessment.

XII. Report Inappropriate Behavior

Fair testing is as important to us as it is to you. If you -become aware of anyone violating assessment rules or suspect someone of cheating, you should report it to GMAC Customer Care. We will treat your report confidentially, and your name will not be revealed to the person(s) you are reporting.

XIII. Submit a Concern About Your Experience

If you experienced a disruption on assessment day and believe it affected your performance, report the incident by email to GMAC Customer Care within 30 days of your assessment date. Include “Attention: Executive Assessment Complaints” in your communication. We will research your concern as quickly as possible and provide you with a response.

The following are actions we may take at our discretion. These are the only available remedies:

  1. If we confirm a problem with your registration, your testing experience, or within the assessment you received, we will make reasonable efforts to correct the problem
  2. If we cannot correct the problem, you may reschedule your assessment at no additional cost or request a refund.

XIV. Appeal a Decision We Have Made

If you believe we should review a decision we made about your assessment, you may appeal to GMAC Customer Care within 30 days from the date of our decision. Under certain circumstances, we may shorten or extend the 30 days.

IMPORTANT: Results are cancelled if there is a good-faith reason to question their validity. Your appeal must provide information that resolves the issues that led to your results being cancelled.

Please send your appeal in writing by email, mail, or fax to GMAC Customer Care.     

By Email:
GMAC Customer Care: customercare@gmac.com

By Phone:
Toll-Free: +1 (866)  505-6559 (toll-free within the US and Canada only)
Phone: +1 (703) 668-9605
Fax: +1 (703) 668-6901

By Mail:
Graduate Management Admission Council
P.O. Box 2969
Reston, VA 20195 
USA

 

The policies and procedures explained above are effective as of the date hereof and supersede any previous versions of such policies and procedures.  The fees, rules, and terms and conditions contained in this Handbook are subject to change at any time.