GMASS® Search Service
Frequently Asked Questions about the Graduate Management Admission Search Service® (GMASS®) Database.
Graduate Management Admission Council®
PO Box 2969
Reston, VA 20195
Customer Service: +1-866-505-6559 (Toll-free in the US & Canada only)
Customer Service: +1-703-668-9605
GMAC London Office*
PO Box 70184
London, WC1A 9HZ
Office: +44 (0) 20 3008 7933
Fax: +44 (0) 20 3008 7929
*Graduate Management Global Connection™ (UK) Ltd.
GMAC Hong Kong Office*
PO Box No. 33752,
Sheung Wan Post Office,
Phone: +852 2851 0020
Fax: +852 2851 0027
*Graduate Management Admission Council (Hong Kong) Ltd.
GMAC India Office*
Phone: 91 120 4397830
*Graduate Management Admission Council (India) Private Ltd.
If the answer to your question does not appear here, please don't hesitate to contact us.
How can I get more help?
You will receive regular email updates about your subscription, but if you have questions right now, please contact the GMASS operations team at firstname.lastname@example.org or call us at +1 (703) 668-9606.
How can I pay for my GMASS® names?
Your GMASS name purchases can be made by credit card, purchase order, or wire transfer.
Check payment details:
Graduate Management Admission Council
PO Box 34825
Alexandria, VA 22334-0825 USA
Employer ID: 23-7084339
Attn: Accounts Receivable
Wire transfer* payment details:
Bank of America
730 15th St. NW,
Washington, DC 20005
Account number: 0000 1165 0494
Routing number: 026009593
Swift code: BOFAUS3N
*Please add US$15 fee for each wire transfer.
How far back can I search for GMASS® names?
With the GMASS® service, you can search the most recent 18 months of prospect information. Your search can include prospective students who have taken the GMAT® exam, plan to take the exam, or haven't taken the exam but have created an mba.com profile within that time period.
How much do GMASS® names cost?
GMASS names cost $0.75 per name.
Why does the same name always appear in each search I download?
Will my current payment information be saved in the GMASS® system?
If you have open purchase orders, they will not expire as you enter the new subscription year. Otherwise, you will need to submit a new purchase order to obtain a new GMASS subscription.
For your security, we do not store credit card information in our database, but you may create a payment profile that will recall this information from our secure processing vendors. When you submit a credit card number in the GMASS Workspace, your payment profile is created automatically. You may choose to store the payment profile for future use. If you choose not to store the payment profile, you may use it for 60 days, after which it will be deleted.