GMASS® Search Service

Frequently Asked Questions about the Graduate Management Admission Search Service® (GMASS®) Database.

Contact Options

Graduate Management Admission Council®
PO Box 2969
Reston, VA 20195
United States
Office: +1-703-668-9600
Fax: +1-703-668-9601
Customer Service: +1-866-505-6559 (Toll-free in the US & Canada only)
Customer Service: +1-703-668-9605
Email: customercare@gmac.com

GMAC London Office*
PO Box 70184
London, WC1A 9HZ
United Kingdom
Office: +44 (0) 20 3008 7933
Fax: +44 (0) 20 3008 7929
Email: emea@gmac.com
*Graduate Management Global Connection™ (UK) Ltd.

GMAC Hong Kong Office*
PO Box 35308
King's Road Post Office
Hong Kong
Phone: +852 2851 0020
Fax: +852 2851 0027
Email: apac@gmac.com
*Graduate Management Admission Council (Hong Kong) Ltd.

GMAC India Office*
Gurgaon, India
Phone: 91 120 4397830 
Email: india@gmac.com
*Graduate Management Admission Council (India) Private Ltd.

If the answer to your question does not appear here, please don't hesitate to contact us.

Purchase Orders

I am currently using a Purchase Order for recurring searches, will that change?

Your next recurring search will still run on-time and automatically switch to our new pay later method. You will have the option to pay your invoice by check or wire transfer, all you need to do is agree to our new terms of use policy the next time you log into GMASS after April 27, 2016. 

I currently use a Purchase Order for one-time searches, what will change?

You will select one our new pay later methods at check out. You will have the option to choose check or wire transfer.

What if my school requires I use a Purchase Order?

You will still be able to reference a PO number on your invoice and receipt. When you download either of these a pop up will appear with a text box where you can add up to 100 characters.

Check/Wire Transfers

How can I pay for my GMASS search with a check?

Check payment details: 
Graduate Management Admission Council
PO Box 34825
Alexandria, VA 22334-0825 USA
Federal Employer ID: 23-7084339
Attn: Accounts Receivable

How can I pay for my GMASS search with a wire transfer?

Wire transfer* payment details: 
Bank of America 
730 15th St. NW
Washington, DC 20005 
Account number: 0000 1165 0494
Routing number: 026009593
Swift code: BOFAUS3N 

*Please add US$15 fee for each wire transfer.

Credit Card

How do I add a new payment profile?

  1. Log in to gmac.com with your username and password.
  2. Click on the My Profile link, located in the upper right corner of the page. 
  3. Click on the Payment Profiles link, located in the main section of the page. 

My credit card has expired and I need to update my payment profile?

  1. Go to www.gmac.com/editprofile.
  2. Enter your email address and password, and click [Submit].
  3. Click the Invoices tab.
  4. In the list of invoices, click Invoice# in the Invoice column.
  5. In the Fee items section, click the [Edit] button next to the Payment Date.
  6. Enter your credit card information.
  7. Click [Save].

Other

My account has been suspended, how can I access my invoice to make a payment?

You can download your invoice by logging into your gmac.com account clicking on Profile, then click on the invoices tab.

How much do GMASS names cost?

GMASS names cost $0.75 per name.

Why does the same name always appear in each search I download?

At the end of every search you download, we insert a seed name to ensure compliance with the GMASS Terms of Use. This seed name is for your protection as it enables GMAC to monitor your communications to GMASS contacts, preventing CAN SPAM and privacy violations. There is no cost to you for the seed name and it should not be removed from your downloaded searches.

Will my current payment information be saved in the GMASS® system?

For your security, we do not store credit card information in our database, but you may create a payment profile that will recall this information from our secure processing vendors. When you submit a credit card number in the GMASS Workspace, your payment profile is created automatically. You may choose to store the payment profile for future use.

How can I get more help?

If you have questions, please contact the GMASS operations team at gmass@gmac.com or call us at +1 (703) 668-9606.